Question 1

Is it possible to add multiple vehicles on the same contract?

Accepted Answer

Yes, it is possible to insure several vehicles under the same contract.
This will of course have an impact on the premium, depending on the assistance formula chosen.

Question 2

I've bought a new car. Do I have to change my policy?

Accepted Answer

If you keep the same license plate, you don't have to take any action at all. Only if the license plate changes, it will have to be changed in your policy.

You can do this directly through your customer area, or you can call us on 02 541 91 91 during the working hours.

Question 3

I can't find my actual travel assistance formula on this website.

Accepted Answer

On our site we present the products that are currently on sale.You may have taken out insurance in the past that we no longer sell.In your Customer Area or Partner Area, you will find more information about your current cover. We will also be happy to answer any questions you may have on 02 541 91 91 or help you if you wish to change your travel assistance package.Below you will find an overview of some of the products we no longer offer for sale :

(*)  In our actual assistance formulas, people with diabetes are always covered.

Question 4

How can I modify the beneficiaries and vehicles listed in my contract?

Accepted Answer

For this, you have two options:Either via the application by clicking on your contract and then on 'See more' next to the 'Beneficiarie(s)' section. Then click on 'Modify' and update the information.Or via the Customer Area by clicking on 'Show more' under your contract. Make the necessary updates in the Beneficiarie(s) and Vehicle(s) section.

Question 5

How can I modify my communication preferences and my newsletter subscription?

Accepted Answer

To do this, you have two options:

Either via your application by clicking on your contract, followed by 'Preferences'. A page will then be available, allowing you to adjust how you wish to be contacted and manage your newsletter subscription.

Or via the Customer Area. To manage your contact method preference, click on 'Show more' under your contract. A 'My preferences' section will then be available, allowing you to choose the desired communication mode. To manage your newsletter subscription, click on 'My profile' next to your name. A 'Newsletter' section will then be available, allowing you to manage your subscription.

Question 6

Can I add a person on an annual contract who is part of a composed family?

Accepted Answer

Single children, dependent or not, living under the same roof as the subscriber and also unmarried children living abroad for study or internship purposes can be covered in the same family contract.
In addition, unmarried children of divorced parents can be insured regardless of where they are domiciled in Belgium. If they live independently, they will also have to take out separate insurance.

Where can I see the details of my contract?

Via my Customer area

Write us

FAQ about my contract

RESOURCES

COMPANY

ANY QUESTIONS?

Temporary travel insurance

Annual travel insurance

Cancellation insurance

Vehicle assistance

Home and family assistance

Business insurance