About Redion
Always by your side when life doesn’t go to plan
Your trip has to end earlier than planned. Your luggage hasn’t arrived. Something unexpected has happened at home. Or you suddenly need medical assistance whilst abroad.
It is precisely at times like these that we are here for you.
Redion combines over 60 years’ experience with global networks, state-of-the-art technology and personalised support. We’re here to help you before, during and after unforeseen events, whether you’re travelling, at home, online or on the move.
In over 190 countries. With 12,000 staff worldwide. And an assistance call every three seconds.
Our mission
So that you can enjoy life with complete peace of mind
We provide you with the peace of mind you need to make the most of every moment. And we’re there to help when the unexpected happens, supporting you quickly, simply and reliably.
Thanks to digital technologies, we make it easier to access rapid assistance. Drawing on our experience, we also resolve difficult situations. And when human judgement, empathy and responsibility are required, our specialists take care of it personally.
You live, we care.
Who we are
Redion: a global platform for assistance, travel insurance and employee benefits
The Redion brand was established in 2026 and brings together the long-standing experience and expertise of two leading companies, whose history dates back to the 1960s.
In 1963, Pierre Desnos, with the support of Generali, the largest shareholder, founded Europ Assistance and thereby shaped the modern concept of assistance. The idea was simple and visionary: to help people quickly and reliably when the unexpected happens whilst travelling or in everyday life.
Generali Employee Benefits was founded in 1966 and has developed a position as a global leader through international insurance solutions for businesses and their employees. Following the acquisition of the Swiss Life Network in 2026, the company became the world’s leading provider of employee benefits.
Since 2023, the expertise of Europ Assistance and Generali Employee Benefits has been gradually brought together. This has led to the creation of Redion, a global ‘care’ platform that combines assistance, travel insurance and employee benefits.
Redion is part of the Generali Group and brings to the fore what has been built up over decades: a global network, operational experience, insurance expertise, digital solutions and a shared culture of personal support. As an active global care partner, we offer travellers and employees of international companies a high and consistent standard of service worldwide.
Our expertise
Security and support to guide you through every stage of life
Wherever life takes people, Redion is by their side all over the world, offering security and personalised support in the key areas of life:
Travel
We support you before, during and after your trip with travel insurance and assistance services. If your trip doesn’t go to plan, we’ll help you organise the next steps.
Mobility
In the event of a breakdown, necessary repairs or the need for a towing service, we help drivers get back on the road. Our cover also applies to electric and hybrid vehicles.
Health
Our services include medical assistance, telemedicine and other healthcare services. In this way, we make it easier to access medical care whenever and wherever it is needed.
Home and accommodation
We offer services that protect your home and provide help in the event of unexpected everyday problems. Our cyber insurance offers protection for your computer and your online identity.
Senior Care
Our services support older people in their daily lives. They also include telemedicine support and long-term care solutions.
Concierge services
Personalised, bespoke services take care of day-to-day organisational tasks, making life simpler and more unique.
Employee benefits
With Redion Employee Benefits, we help international companies offer their employees benefits in the areas of healthcare, protection, wellbeing and pension provision.
Our experience
What we do for you in practice
Support starts with listening. If you need assistance before or during your trip, our teams will assess your situation and organise the next steps in line with the agreed service.
Before or during your trip abroad, we provide the following medical assistance, for example:
- medical advice via video or telephone (teleconsultation)
- help in finding a suitable medical facility
- translation of medical diagnoses and treatment plans
- facilitating contact and the exchange of information between treating doctors
- arrangement of medically appropriate medical repatriation
- keeping relatives informed
- assistance with organising any necessary search, rescue or emergency operations, including in Belgium
- Initial telephone counselling in the event of a mental health crisis
Other global assistance services provided by Redion:
- information on travel advice and safety guidelines
- advice in the event of cancellation
- advice and assistance in the event of a journey being interrupted
- assistance in the event of financial hardship following theft or loss
- assistance with obtaining replacement travel documents
Behind these assistance services lies our global network of doctors, nurses, assistance staff and other experts. Digital technology helps them to act more quickly and in a more targeted manner. In difficult situations, however, people remain key to providing the right kind of help.
Redion in figures
A global care platform. Personally by your side.
- No. 1 in employee benefits
- Leader in travel assistance and insurance
- Operating in over 190 countries
- €5.8 billion in turnover
- 12,000 employees worldwide
- one call every 3 seconds
- the leading assistance provider in history
Why travellers trust us
Experience that matters when it counts
For over 60 years, we have been helping people when the unexpected happens whilst travelling or in everyday life. This expertise, combined with a global network, digital services and personalised support, makes Redion a reliable companion for travellers.
Support around the world
We operate in over 190 countries to help people. We combine international experience with local support within a global assistance network.
Real people behind digital services
Digital solutions make it easier to access support. When a situation becomes complex, experienced specialists take over and deal with it personally.
Reliable processes
We take responsibility and support the response in line with the agreed services. Because it is precisely in exceptional situations that reliability is crucial.
Support before, during and after the incident
We don’t just help people during a crisis. We provide information and advice as a preventative measure. And we remain by their side until the intervention is complete.
Clear and straightforward communication
We want you to quickly understand what support is available and what happens next. That’s why we communicate clearly, directly and without unnecessary technical jargon.
Our values
Helping is in our DNA
Helping and assisting people is who we are. It shapes the way we interact with people, make decisions and fulfil our responsibilities. With empathy, care and commitment.
Our CARE values guide us in this approach:
- Collaborative: we listen and work together to find solutions.
- Agile: we identify changes and respond quickly to new needs.
- Reliable: we take responsibility and reliably see through to completion what we have started.
- Experts: we combine solid expertise with decades of practical experience.
This is the basis of our promise to you:
By your side. Always ready. Always on.
Technology that helps. People who care.
Thanks to technology, help reaches you faster, more easily and in a more personalised way. That is why Redion continues to develop digital services and platforms and utilises data and artificial intelligence in various processes.
For us, one clear principle applies: technology complements human capabilities. It does not replace the judgement, empathy and responsibility of our specialists.
Behind our digital solutions are real people. They step in personally when it matters. In this way, we combine modern technology with reliable support.