Europ Assistance now operates under the Redion brand
Since 2026, Europ Assistance has been operating in Belgium under the Redion brand. If you have been a Europ Assistance customer up until now, you will find key information about this rebranding here. Find out where to access your insurance policies, services, contact details and usual points of contact.
Redion continues to provide the benefits and services previously offered by Europ Assistance under this new global brand.
Why is Europ Assistance now called Redion?
Europ Assistance perfectly reflected the company’s positioning in 1963. But over the past 60 years, the Group has become a global player, diversifying its activities well beyond traditional assistance. Today, more than 40 per cent of its revenue is generated outside Europe and more than 80 per cent of its activities relate to insurance and integrated services.
This transformation, driven by the integration of multiple areas of expertise and international operations, requires a single platform and brand capable of delivering consistent solutions on a global scale. Redion is not a new entity, but rather the expression of an already established reality, making the Group’s full range of capabilities more visible and consistent.
The current legal name is:
Redion S.A., Succursale belge
What changes for my policy?
Your contract is not affected by this rebranding. Your insurance cover and policy number remain unchanged.
Do I need to take any action because of the new name?
No. You do not need to make any changes to your policy. The change relates solely to the brand and has no impact on your contractual agreements.
What does the transition from Europ Assistance to Redion mean for existing customers?
No operational changes are expected. Customers will continue to benefit from the same services, now offered as part of a more unified and flexible experience under a single global brand, Redion.
Telephone numbers, email addresses and access
Your current telephone numbers and email addresses remain valid. Old web addresses and login details will be automatically redirected to the new Redion pages.
Are you looking for a former Europ Assistance service?
If you are still looking for a service under the name Europ Assistance, you will now find it at Redion.
Customer portal and access
Report a claim
24-hour emergency number
In an emergency, you can always reach us 24 hours a day on:
Phone: +32 2 533 75 75
Questions about your policy or insurance
For any enquiries regarding an existing policy, your insurance or your policy documents:
Phone: +32 2 541 91 91
Online: Contact form
Contact and customer service
Medical emergencies and travel emergencies
Telephone: tel:+3225337575
Corporate customer service
Phone: +32 2 541 91 91
Email: salessupport.be@redion.com
Claims
Online: Customer area
Complaints
Online: Contact form
Contact Redion
Europ Assistance insurance and services are now offered by Redion
Many customers are still looking for the former Europ Assistance products and services following the rebranding. The table below shows you where to find the corresponding offers at Redion.
| Previous search | New name at Redion |
|---|---|
| Europ Assistance cancellation insurance | Redion Cancellation Insurance |
| Europ Assistance travel insurance | Redion travel insurance |
| Europ Assistance Roadside Assistance | Redion Breakdown Assistance |
| Home and Family Assistance | Redion Home and Family Assistance |
| Europ Assistance Claims Form | Redion Claims Form |
| Europ Assistance Login | Redion Customer Portal |
| Europ Assistance Hotline | Redion Contact |
| Cancelling Europ Assistance | Redion Contracts Department |
| Europ Assistance Jobs | Redion Careers |
The history of Europ Assistance: from its origins to Redion
- 1963: Founding of Europ Assistance, a pioneer in modern assistance services, with the support of Generali.
- 1966: Generali Employee Benefits (GEB) was founded, specialising in insurance and service solutions for businesses and their employees.
- 2023: Launch of the Generali Care Hub, the first step in integrating the expertise of Europ Assistance and GEB.
- 2026: Acquisition of Swiss Life Network by GEB, which becomes the global leader in employee benefits.
- 2026: Creation of Redion, a brand bringing together the heritage, expertise and capabilities of Europ Assistance and GEB.
- Today: Redion draws on an integrated offering combining insurance, assistance, operational excellence, digital innovation and artificial intelligence to support individuals, employees and businesses on a global scale.
Frequently asked questions about Europ Assistance and Redion
Does Redion still exist?
Since 01/10/2026, Redion has been operating in Belgium under the Redion brand.
The current legal name is:
Redion S.A., Succursale belge
Is Redion the same company as Europ Assistance?
Yes, in principle. Redion is the new brand under which the activities previously carried out by Europ Assistance are being continued and integrated into a broader global brand structure. Your contractual partner remains the one specified in your contractual documents.
Do I need to amend my existing Europ Assistance contract because of the new name?
No, this is simply a rebranding and a change of the legal name from Europ Assistance to Redion.
The products, services, contracts and operations remain unchanged.
Does my insurance cover remain valid?
Yes. The introduction of the Redion brand has no impact on your current insurance cover.
Will my insurance policy number remain the same?
Yes. Your policy number remains the same.
Where can I make a claim?
You can continue to report claims via the usual channels:
- Phone: +32 2 541 91 91
- Online: Customer area
Claims are being processed as normal, regardless of the rebranding.
How do I contact customer services?
You can contact customer service:
- Phone: +32 2 541 91 91
- Online: Contact form
These contact details remain unchanged.
Telephone service hours:
- Monday to Friday: 08:30 to 17:00