Launch of the Redion brand

The same emergency numbers and contact points remain unchanged following the name change from Europ Assistance to Redion, and nothing changes operationally, meaning customers can continue to access services exactly as before, worldwide.

Email addresses and website domains will be progressively updated as part of the transition from Europ Assistance to Redion. Existing email addresses and domains will continue to work and will be automatically redirected to the new ones to ensure a seamless experience.

No, the name change to Redion will have no impact on the organizational structure of the company.

Yes. Policy numbers remain unchanged throughout the transition from Europ Assistance to Redion.

You can contact your usual points of contact (customer service, broker, sales account).

The name change from Europ Assistance to Redion reflects a global strategy aligned with customers who live, travel, and move across borders, and expect seamless, consistent and integrated support worldwide.

The new brand, Redion, unifies insurance, assistance, and related services under a single global identity, delivering a more integrated and cohesive customer experience.

The name change from Europ Assistance to Redion reflects a global strategy aligned with customers who live, travel, and move across borders, and expect seamless, consistent and integrated care support worldwide.

The new brand, Redion, unifies insurance, assistance, and related services under a single global identity worldwide, delivering a more integrated and cohesive customer experience.

This is a brand and legal name change from Europ Assistance to Redion.

Products, services, contracts and operations remain unchanged.

Between the announcement and the effective name change from Europ Assistance to Redion, there will be a transition period. During this time, both brand names may coexist, and you may see either Europ Assistance or Redion in communications and official documents.

We will communicate regularly throughout this period to keep you informed and ensure a smooth transition.

Importantly, nothing changes for you operationally: your policy number remains the same, and your existing contract stays fully valid and enforceable.

There will be no operational changes. Customers will continue to receive the same services, now delivered through a more unified and flexible experience under a single global brand, Redion.