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Taking out a travel insurance policy is very easy. Just visit our website, fill out an online form or contact our customer service. You can also take out travel insurance through your insurance broker. There are different types of travel insurance, such as annual travel insurance covering all your trips for the year or temporary travel insurance for a single trip. If you are travelling for business, it is also important to take out adequate insurance.
Redion offers an application that allows its customers to request assistance and manage their contract(s). The app includes features such as vehicle location tracking, roadside assistance and claims management. The Redion app is available for iOS and Android devices, you can download it here for free.
Watch our explanatory videos to discover how it works: https://www.youtube.com/watch?v=A5RjJzd5qeY https://www.youtube.com/watch?v=k_dwLHY8p3c
You can take out and manage all your Redion insurance contracts by creating an account on our website and logging into your customer area.
If you keep the same license plate, you don't have to take any action at all. Only if the license plate changes, it will have to be changed in your policy.
You can do this directly through your customer area, or you can call us on 02 541 91 91 during the working hours.
You can log in to the customer area with your contract number. There is currently no automatic link between your different contracts (if you have reveral). Therefore, if you want to consult another contract (travel assistance, cancellation insurance, ...) or make changes, you will have to log in a second time with the other contract number.
If it only concerns a change of address, one change in one contracts will do.
We are also happy to help you at 02 541 91 91 during office hours.
Breakdown assistance is available from your home.
However, there is a specific product (the "Annual with vehicle" contract) which only intervenes from a distance of 10km from your home (in the event of an accident, there is no limitation).
Please contact us on 02 541 91 91 if you would like us to adapt your contract.
There are two ways to log in to the Customer area:
With your contract number and the policyholder's postal code. We then send you a one-time access code, by text message to the mobile number recorded on your contract, or failing that by e-mail to the address it holds.
With a Google, Facebook or Microsoft account. On your first login that account is not linked to any contract: we ask you to add one using its number and postal code, confirming the access code you receive. Your contracts then stay available at every login.
The access code replaces the password: there is no account to create and no password to remember.
Do you have a problem logging in?
No code can be sent to you? Your record probably holds neither a mobile number nor an e-mail address: here is what to do.
If you have a Business contract, it is not possible to use the Customer area, but you can contact our services during office hours on 02 541 91 91.
If you have taken out an assistance or cancellation insurance through one of our partners, please take a look here.
If it's another problem, we will be happy to help you on 02 541 91 91.
The physical customer card, in the format of a bank card, is no longer sent to our customers who subscribe to an annual contract.
However, there is a digital alternative that offers many advantages.
The digital card in your Wallet
You can download a digital version of your Redion customer card into your Wallet. This will enable you to have it at hand in your smartphone at all times.
You'll be able to :
- Find information about your contract (contract number, validity dates, the name of your product and that of the beneficiaries covered by your contract, as well as
the license plate if applicable.
- Find easily the information allowing you to contact us directly if you need immediate assistance or if you have an administrative question.
- Access your Customer Area, to view/modify your contract details or request a refund.
How do I install my digital customer card?
Downloading the customer card is quick, easy and free. Just go to your Customer Area on our website and click on the "Add to Wallet" button available for each contract.
Your digital customer card will then be available on your smartphone in the Google Wallet or Apple Wallet application. If you have several Redion contracts,
you must download a digital card for each contract.
If you are travelling to several countries and want to benefit from a temporary assistance, you must indicate the furthest destination when you subscribe the contract.
Your cover is defined by zone (Europe or World).
- If your chosen destination is in Europe, you will be covered throughout Europe.
Pease note : For journeys to France in combination with another country (excluding Belgium), you must select the other destination, not France. (The premium for a trip to France is lower than for the other European countries.)
- If your chosen destination is outside Europe, you will be covered thoughout the World zone.
For annual contracts, the geographical cover is defined by the contract you have subscribed (European cover of World cover).
Tip: Depending on your destination, the number of travellers and the length of your trip, it may be more economical for you to opt for annual travel assistance. We will be happy to give you personal advice on 02 541 91 91.
Some products do not have access to the Customer area. This includes group contracts taken out by your employer or products from our partners for which we only provide assistance. Due to specific agreements with these partners, access to our platform is not available for these products. For any questions or assistance regarding these products, we invite you to contact the customer service of the respective partner directly.
This also applies to trips booked with our partners (such as Center Parcs, Voyage Privé, Vueling, Lastminute, Landal, etc.) which are not managed by Redion Belgium. For these bookings, please consult our FAQ section: FAQ, where you will find the necessary links to submit a reimbursement request.
Redion does not cover new commercial number plates ("Z-plates").
Only some older contracts containing this clause cover commercial number plates. (We are happy to help you with all your questions on 02 541 91 91)
Yes, it is possible, as long as the date of purchase and the effective date of the cancellation insurance are at least 30 days before your departure date.
If you are leaving within 30 days, we can also offer you a travel cancellation insurance, but the insurance must be subscribed on the day you book your trip.
If you have any questions, we will be happy to help you at 02 541 91 91
A travel insurance certificate is a document proving that we cover your medical expenses and/or repatriation costs.
This document is valid for the duration of your assistance contract.
You can download it easily by going to our website and clicking on your customer area.
This certificate is often compulsory when you apply for a visa in order to enter a specific country (it is required by countries such as Russia, Cuba, Algeria, Angola, etc.).
Sometimes organisations offering travel or study abroad (Erasmus) also require this type of certificate.
When you download a certificate via your Customer Centre, you will automatically receive a certificate for each beneficiary named in the policy.
Please note that the document you download consists of several pages if the policy covers several beneficiaries.
For more information, contact our Customer Service on 02 541 91 91 or send an e-mail to admin.be@redion.com.
Don't forget to have the addresses of all the beneficiaries.
Yes, this is possible.
Simply contact our Customer Service Department on 02 541 91 91
We will then provide you with the document enabling us to arrange the renewal directly through your banking institution.
TUI contracts are not managed by Redion Belgium but by Redion Irish Branch.
This is the link where you can submit your claim: https://claims.tui.be
You have subscribed a travel assistance insurance and/or a travel cancellation insurance as a private individual directly with Redion Belgium or through one of our brokers (your contract number has 10 digits), and you wish to apply for a refund of medical costs, breakdown costs or the expenses of a cancelled trip ? Then you can enter your claim in your customer area.
If you are requesting cancellation of your trip for a medical reason, do not forget to ask your doctor to complete this document.
If you wish to submit a request for reimbursement relating to a Redion Business contract or a contract linked to a Redion Belgium partner, please send your request to claims.be@redion.com
If you have subscribed an insurance policy with one of our partners (like an airline or a travel agency), please refer to specific instructions in the policy or check this list.
Please always provide us with your bank account number and e-mail address when requesting a refund.
This contract is not managed by Redion Belgium but by Redion Irish Branch.
Below, we give you the useful links to submit your requests:
Application for reimbursement:
https://centerparcs.eclaims.europ-assistance.com/home
E-mail:
claimscenterparcs@roleurop.com
If you need assistance or if you have a question regarding a claim:
Do you have a complaint?
Application for reimbursement:
https://voyage-prive.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
Covid-19 is covered in the same way as any other disease.
After testing positive, the person who has contracted Covid-19 is placed in quarantine with medical monitoring.
The patient must immediately contact Redion Belgium to open its medical file, via the traditional communication channels for assistance.
The medical assistance and the financial intervention of Redion Belgium will be carried out on the basis of the conditions of the contract, and in compliance with current health regulations.
The compensation is calculated after the intervention of the mutual insurance company and up to the maximum amount covered by the travel assistance contract.
To manage your travel Assistance / Cancellation insurance
Telephone for your flight management
+32 (0) 2 200 62 34
A refund request (as a result of a covered event in your insurance)
Send us an e-mail at claims.be@redion.com
Follow-up on a claims file
Send us an e-mail at claims.be@redion.com
Application for reimbursement:
https://pierreetvacances.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
Application for reimbursement:
Do you need assistance?
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
In that case, we ask you to subscribe your travel assistance or cancellation insurance online, via the PlusPas website.
However, these travel assistance formulas differ from the standard formulas that are offered on our website.
We will give you more information on 02 541 91 91.
At the date of publication of this reply (20-09-2023), Venezuela is excluded from our assistance cover. The same applies to other countries (North Korea, Syria, Iran, Myanmar (Burma), Afghanistan, Belarus, the Russian Federation, the Ukrainian regions annexed by the Russian Federation (annexation not recognized by Belgium): Crimea, Donetsk, Luhansk, Zaporijia, Kherson).
You find more information on this page.
If you have any questions, please do not
hesitate to contact us during office hours on 02 541 91 91.
A Schengen insurance is a travel assistance that covers travellers coming from outside of Europe and travelling to the Schengen Zone and that covers medical costs.
Redion can offer this formula through our international group.
This insurance can only be subscribed online using this link:
The e-mail address is:
schengen@schengen.europ-assistance.com
Application for reimbursement:
https://lastminute.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
You must provide us with purchase invoices for stolen, lost or damaged luggage and items.
Theft
In case of theft, you must immediately lodge a complaint with the local authorities at the place of theft (police, transport company, purser, etc.), have an official report drawn up and the traces of burglary established. These supporting documents must be handed over to us.
Loss by a carrier
Send us the documents issued by the carrier (sea, air, rail or road transport) when your luggage or objects were lost while under its legal control. Require a statement and certificate of definite loss and keep all transport documents. Forward us the necessary supporting documents.
Damaged luggage
For partial damage to your luggage and personal belongings, send us the invoice of the repair or a certificate of non-repair.
You can contact Redion in case of emergency using this number +32 2 533 75 75.
Application for reimbursement:
https://thalasseo.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
Application for reimbursement:
https://landal.eclaims.europ-assistance.com/
e-mailadres: landal_claims.be@redion.com
Do you need assistance?
+32 (0) 2 585 51 19
Do you have a complaint?
Would you like more information about the COVID-19 crisis?
In the Settings (the right bottom button) you can always find our Tutorial and FAQ’s, where you can use search and easily find any answer.
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim.
Application for Refund
Do you have a complaint?
Refund request:
https://sunexpress.eclaims.europ-assistance.com
You need assistance in ...
Austria: +43 1206092605
Switserland: +41.445246700
Germany: +49 69945189371
Denmark: +45 43310634
France: +33 186995624
Italy: +39 0689386422
the Netherlands: +31707007502.
Norway: +47 24055255
Sweden: +46 851989754
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim :
Application for Refund
https://sunassistance.eclaims.europ-assistance.com
Need assistance?
+32 (0) 2 200 76 98
Do you have a complaint?
Application for reimbursement:
https://www.roleurop.com/alitravel
Do you need assistance?
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
Application for reimbursement:
https://evaneos.eclaims.europ-assistance.com
Do you need assistance?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
For your information: the files for these contracts are not managed by Redion Belgium, but by Redion Irish Branch..
Application for reimbursement:
https://directferries.eclaims.europ-assistance.com
If you need assistance
If you have a complaint
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim :
Application for Refund
https://ruralidays.eclaims.europ-assistance.com
Do you have a complaint?
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim :
Application for Refund
https://iglu.eclaims.europ-assistance.com
Do you need assistance?
Do you need assistance?
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim:
Application for Refund
https://costa.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
Application for reimbursement:
Do you need assistance?
+44.2037883998
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
Application for reimbursement:
https://esf.eclaims.europ-assistance.com
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim :
Application for Refund
https://sas.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim :
Application for Refund
https://secretescapes.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim :
Application for Refund
https://alpitour.eclaims.europ-assistance.com
Need assistance?
Téléphone +33 157329094
Do you have a complaint?
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim :
Application for Refund
https://www.roleurop.com/7ideas
Do you need assistance?
Do you have a complaint?
Application for reimbursement:
https://atrapalo.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
For your information: the files for these contracts are not managed by our colleagues at Redion Belgium.
For your information: This contract is not managed by Redion Belgium but by Redion Irish Branch. For your convenience, please provide the link where you can submit your claim :
Application for Refund
https://alsace.eclaims.europ-assistance.com
Do you need assistance?
Do you have a complaint?
Yes, we can offer you a NoGo Group cancellation insurance for more than 8 travellers.
This product is not available online but you can contact your Redion broker or we will be happy to help you at our customer service (02 541 91 91).