Consumer protection

Legal information

Access to the information available on the website of Redion www.redion.be is subject to these terms of use.   By accessing and using the site, you agree, automatically and unconditionally, to be bound by all these conditions, to the exclusion of all others.   Redion reserves the right to modify and update at any time, and without notice, these terms of use, access to the site and its content. Thus, we advise you to consult them regularly.

Information on the Redion website

This website contains general information about Redion, its services and products. The website also contains information for commercial and advertising purposes.   Redion takes the utmost care in the quality of its website, both in terms of content and accessibility. It implements all reasonable means to provide correct and up-to-date data on Redion’s website. Redion may thus modify, at any time and without prior notice to the internet user, the information on the Redion website and, in this context, interrupt access to all or part of Redion’s website.   The information, opinions and simulations on the website are only intended for Belgian residents.   They are provided without guarantee and without liability of Redion, except gross negligence or intentional on his part. They are valid only on the date they are provided and Redion can not guarantee the accuracy, the absence of error, the completeness and / or the update.

The information provided does not constitute an offer of services or insurance products unless these are explicitly stated as such. Even in the latter case, the validity of the offer would be expressly limited to the persons consulting or using the site in Belgium, to the exclusion of all others. For specific information, professional advice or an offer, you must contact Redion or your intermediary (insurance broker or bank branch authorized by Redion).

Products and services on the Redion website

Insurance and other products and services on the Redion website are intended only for Belgian residents. They are provided as is, without warranty and without liability of Redion, unless gross negligence or intentional on his part.   The rates available on Redion’s website are valid only on the date they are provided. They are not worth offering to contract unless they are accompanied by a purchase order. The provisions of this paragraph apply only in the absence of express stipulations to the contrary on the Redion website.   The insurance products of Redion are valid for a maximum of one year. One-year contracts are implicitly renewed for one year on the due date.   A concise indication of coverage will be communicated to you based on your expectations and needs during the underwriting process. Redion is not obliged to provide an independent information sheet.

Property and intellectual property rights

The website of Redion constitutes a creation protected by copyright. The trademarks, logos, graphics, photographs, animations, videos and texts contained on the site are the intellectual property of Redion or its partners. Therefore, they can not be reproduced, used or represented without the prior written permission of Redion or face prosecution.

Hypertext links

Except gross negligence or intentional on its part, Redion can not be held responsible for the hypertext links that are created from websites of third parties to the website of Redion, nor the content of these sites. Any creation of a hypertext link to the home page or secondary pages, files or applications of Redion’s website, for commercial or non-commercial purposes, must be subject to prior and express authorization from Redion. Framing of all or part of Redion’s website is strictly prohibited without the prior written permission of Redion.   In addition, unless gross or intentional fault on its part, Redion does not provide any guarantee and is not liable for any hypertext links created on Redion’s website to third party websites, or regarding the content of these websites. Access to these websites is at the sole risk of the user, the latter being well aware that these websites may be subject to other conditions of use, other provisions for the protection of the Internet. privacy and / or in general to rules other than those applicable for the Redion website. Redion is not responsible for compliance by these websites with the legislation and regulations in force.

Internet user communications

Unless otherwise stipulated, any communication by the internet user concerning the Redion website must be sent via the following contact form .

Any communication containing data, questions, comments, ideas and suggestions, transmitted to Redion by e-mail or by any other means, will be considered as non-confidential, subject to Redion’s duty of discretion and rights Internet users, in particular by the law on the protection of privacy. Subject to compliance with the same reservations, any communication may, within 5 years of its transmission and without any compensation of any kind whatsoever, be reused, copied in whole or in part, modified and rebroadcast by Redion, in any form by any means and for any purpose.

Applicable rules and competent authorities

  The present conditions of use of Redion’s website are subject to Belgian law.   Belgian courts and tribunals are the only ones competent in case of disputes concerning our services.   Redion has adhered to the following codes of conduct:

Pre-contractual information

Pre-contractual information relating to our insurance products is available in the Pre-contractual Information Document, which we invite you to consult before taking out any insurance policy.

Insurance company

Redion S.A., Succursale belge, VAT BE 0738.431.009, Brussels Register of Legal Entities (RLE), Cantersteen 47, 1000 Brussels, Belgium, Belgian branch of REDION S.A., an insurance company governed by French law, with its registered office at 89 Rue Taitbout, 75009 Paris, France (451 366 405 RCS Paris), authorised under code 0888 for classes 1, 9, 13, 16 and 18, and supervised by the National Bank of Belgium, Boulevard de Berlaimont 14, 1000 Brussels.  

Agréée sous le code 0888 pour les branches 1,9,13,16 et 18 sous la surveillance de la Banque Nationale de Belgique, Boulevard de Berlaimont 14, 1000 Bruxelles.  

  • Accident, branch 1
  • Damage to property, branch 9
  • General R.C. Branch 13
  • Various pecuniary loss, branch 16
  • Assistance, branch 18

Right of Withdrawal – to be exercised via the contact form

The right of withdrawal is only valid for insurance policies taken out between Redion and consumers.   The right of withdrawal is not applicable for travel, cancellation and luggage insurance policies or similar short term insurance policies with a validity of less than one month.   For other insurance policies taken out between Redion and a consumer, the following is applicable:   Both the policy holder and the insurance company can cancel the agreement by registered mail within 14 calendar days, without penalty and without stating any motive. This term starts on the day the agreement is concluded or on the day that the policy holder has received the terms and conditions of the contract as well as the precontractual information on a durable data carrier, should that be at a later date. Cancellation by the policy holder enters into effect immediately at the moment of notification. Cancellation by the insurance company enters into effect eight days after the notification. If the agreement is cancelled by the policy holder or by the insurance company, while at the request of the policy holder the execution of the agreement had already commenced before the cancellation, the policy holder is bound to the payment of a premium corresponding to the period in which coverage was granted as a compensation for services already provided. With the exception of the compensation for services already provided, the insurance company will reimburse all the amounts received from the policy holder with regards to this agreement.   The company has a period of 30 calendar days to do so, starting:  

  • when the consumer cancels, on the day the insurance company receives the notification of cancellation;
  • when the insurance company cancels, on the day it sends the notification of cancellation.  

Practical instructions to exercise the right of withdrawal

  The right of withdrawal may, where applicable, be exercised by sending a letter to Redion, Cantersteen 47, 1000 Brussels, or via the contact form available on our website.   Upon receipt of your withdrawal request submitted through this form, we will send you an acknowledgement of receipt by email without delay, specifying the content of the request as well as the date and time of its submission.