A month and a half before the expiry date of your contract, we will send you an invitation to renew your policy. It will be up to you to decide whether or not to accept it.

Yes, as long as your child still lives with you, is a regular resident in Belgium and is unmarried, he/she can be included in your policy.

No, we only cover people who are Belgian residents and who live in Belgium most of the time. 

A foreign person travelling to Europe can be insured with a Schengen travel insurance. The Redion Group offers this insurance through this site: schengen.europ-assistance.com

You can log in to the customer area with your contract number. There is currently no automatic link between your different contracts (if you have reveral). Therefore, if you want to consult another contract (travel assistance, cancellation insurance, ...) or make changes, you will have to log in a second time with the other contract number.

If it only concerns a change of address, one change in one contracts will do.

We are also happy to help you at 02 541 91 91 during office hours.

After the renewal of your annual policy, we will not automatically send you a confirmation.

You can see at any time via your Customer area on our website, if your policy is still in renewal status or whether we have received the payment.

To terminate your contract on its expiry date, the quickest way is to call us on 02 541 91 91. (During office hours)

You can also contact us at any time to check with you whether your assistance formula still corresponds to your needs and travel habits. You can call us on 02 541 91 91.

Redion's mobile app allows you to obtain fast and efficient assistance, whether it is for your vehicle breakdown, a medical problem or for your home.

But it also allows you, among other things :

- To access your contracts

- To access and manage your personal data

- To submit and follow up a claim

- To retrieve emergency information (emergency numbers and medical providers) from your location anywhere in the world.

To access our app and/or get immediate assistance easily, without having to install it on your smartphone, you can click on the button below:

Of course, you can also download our app via the App Store or Google play via the buttons below. Up to you!

Feel free to check out our blog post for even more info about our app: https://blog.europ-assistance.be/app-mobile-pour-probleme-technique-ou-medical

There are two ways to log in to the Customer area:

• With your contract number and the policyholder's postal code. We then send you a one-time access code, by text message to the mobile number recorded on your contract, or failing that by e-mail to the address it holds.

• With a Google, Facebook or Microsoft account. On your first login that account is not linked to any contract: we ask you to add one using its number and postal code, confirming the access code you receive. Your contracts then stay available at every login.

The access code replaces the password: there is no account to create and no password to remember.

Do you have a problem logging in?

• No code can be sent to you? Your record probably holds neither a mobile number nor an e-mail address: here is what to do.

• If you have a Business contract, it is not possible to use the Customer area, but you can contact our services during office hours on 02 541 91 91.

• If you have taken out an assistance or cancellation insurance through one of our partners, please take a look here.

• If it's another problem, we will be happy to help you on 02 541 91 91.

Contract activation

Once you have subscribed, your contract is immediately activated in your Customer area. You can log in to your Customer area right after your purchase, to consult and manage your contract without delay. Any changes you may request will take effect the day after your request.

Creating a customer account

However, subscribing to a contract does not automatically create a customer account. The e-mail address provided at the time of subscription does not give direct access to the Customer area. To benefit from this connection option, you must first create a customer account with the e-mail address and password of your choice in the Customer Centre, then link your contract to this account.

Access to the Customer area

Some products do not have access to the Customer area. This includes group contracts taken out by your employer or products from our partners for which we only provide assistance. Due to specific agreements with these partners, access to our platform is not available for these products. For any questions or assistance regarding these products, we invite you to contact the customer service of the respective partner directly.

Some products do not have access to the Customer area. This includes group contracts taken out by your employer or products from our partners for which we only provide assistance. Due to specific agreements with these partners, access to our platform is not available for these products. For any questions or assistance regarding these products, we invite you to contact the customer service of the respective partner directly.

This also applies to trips booked with our partners (such as Center Parcs, Voyage Privé, Vueling, Lastminute, Landal, etc.) which are not managed by Redion Belgium. For these bookings, please consult our FAQ section: FAQ, where you will find the necessary links to submit a reimbursement request.

Our postal address is :

Redion Belgium

Cantersteen 47

1000 Brussels

On our site we present the products that are currently on sale.

You may have taken out insurance in the past that we no longer sell.

In your Customer Area or Partner Area, you will find more information about your current cover. 

We will also be happy to answer any questions you may have on 02 541 91 91 or help you if you wish to change your travel assistance package.

Below you will find an overview of some of the products we no longer offer for sale :

(*) In our actual assistance formulas, people with diabetes are always covered.

A pre-existing illness or pre-existing medical condition refers to a medical condition known at the time of purchase or at the time the travel insurance or the cancellation insurance comes into effect.

Travel assistance contract

Pre-existing illnesses are only covered if they have been stabilized for "a certain time" at the moment of departure. In other words, the illness is only covered if no relapse or aggravation is foreseeable during the stay or if no new treatment is necessary.

The final acceptance of the file will be left to the discretion of our medical team on the basis of a medical report. 

Cancellation insurance

In our cancellation insurance, pre-existing or chronic illness are covered as long as the attending doctor certifies that the person was medically fit to travel at the time of booking of the trip and subscription of the insurance, and that the person is no longer medically fit to travel at the time of departure.

Pre-existing advanced or terminal illnesses of persons who are not insured by the contract at the time of the booking of the trip or at the time that the insurance is subscribed, are excluded.

Travel assistance

Our Travel Assistance formulas and Cancellation insurances exclude by definition states of (civil) wars, uprisings, strikes, riots, etc. However, if you are injured, we will cover your healthcare costs.
If our services can intervene on site without taking any risks and in places where there is sufficient (medical) infrastructure, we may consider repatriation.
Under no circumstances we will repatriate in a situation of war or riot. In such cases, the Belgian government will organise the necessary assistance in order to repatriate its nationals. 

Cancellation insurance

The cancellation of a trip due to war or insurrection is not covered by our insurances.

Travel assistance or travel insurance contracts (whether annual or temporary) can be subscribed up to the day before your departure.

Specifically for cancellation insurances (also as an option in the annual assistance):

If the trip is already booked, the cancellation insurance must be subscribed at least 30 days before the departure date of the trip.
If you book a "last minute" trip, the cancellation insurance must be subscribed on the day you book your trip.

Specifically for the Drive formulas:

A waiting period of 5 days applies after the purchase of the Drive insurance, before the vehicle can be covered for breakdown/towing.

Yes, this is possible.
Simply contact our Customer Service Department on 02 541 91 91

We will then provide you with the document enabling us to arrange the renewal directly through your banking institution.

Yes, we operate worldwide (except for excluded regions and countries).

Check the geographical cover of your policy in its General Terms and Conditions.

Travel assistance and technical roadside assistance for immobilized vehicles apply in the European part of Turkey (annual and temporary contracts covering Europe).

For annual contracts with the World option, travel assistance is valid throughout Turkey. The same applies to temporary policies covering Asian Turkey.

The technical assistance cover does not apply to the Asian part of Turkey.

We are pleased to present our brand new benefits platform.

There you will enjoy exclusive benefits and discounts with many of our partners: discounts on the purchase of suitcases or on the maintenance of your car, on IT services in case of computer problems, for the purchase of gifts, free check-ups, etc.

Save more than €100 annually when using these benefits! You will very definitely find your happiness with one of our partners:

Travel: Samsonite, American Tourister, FCM Travel Solutions

Car: Axial Bodywork, 123 Autoservice, LuxAUTO, AD Garage, Requal

Residential: Ajusto

IT services: Mister Genius, Beego

Miscellaneous: Kaori, Vivabox, Wonderbox, STEP, ...

This list will be regularly updated with additional new partners and benefits. Some will be seasonal or temporary.

So don't hesitate to regularly check your customer area under the ""My benefits"" tab.

In that case, we ask you to subscribe your travel assistance or cancellation insurance online, via the PlusPas website.

However, these travel assistance formulas differ from the standard formulas that are offered on our website.

We will give you more information on 02 541 91 91.