Car assistance

When we come to help you in Belgium, you choose the (licensed) garage where we will tow the car.

Abroad, we will tow the car to the nearest authorised garage of your vehicle's brand  in order to obtain a rapid diagnosis.

If you have subscribed a breakdown and towing assistance as part of a travel assistance contract, the service applies in the Zone Europe, with the exception of the Canary Islands, Cyprus, Madeira, and Malta.

If you have a Drive assistance contract, the vehicle is covered in Belgium. Depending on the type of Drive contract you have subscribed, neighbouring countries or countries in the Europe Zone can also be covered, with the exception of the Canary Islands, Cyprus, Madeira and Malta.

Zone Europe

Albania - Andorra - Austria - Belgium -  Bosnia-Herzegovina - Bulgaria - Croatia - Cyprus - Czech Republic - Denmark - Estonia - Finland - France (except overseas territories) - Germany - Gibraltar - Greece + islands - Hungary - Ireland - Italy + islands - Kosovo - Latvia - Liechtenstein - Lithuania - Luxembourg - Portugal - Spain (including Balearic and Canary Islands,but excluding Ceuta and Melilla) - Estonia - Finland - France (excluding overseas territories) - Gibraltar - Greece + islands - Hungary - Ireland - Italy + islands - Kosovo - Latvia - Liechtenstein - Lithuania - Luxembourg - Macedonia - Madeira - Malta - Moldova - Monaco - Montenegro - Netherlands - Norway - Poland - Portugal (excluding Azores) - Romania - San Marino - Serbia - Slovakia - Slovenia - Spain - Sweden - Switzerland - Czech Republic - Turkey (European part - see this link) - Ukraine - Vatican City. 

The territories of these countries not located in geographical Europe are not covered.

Not covered by breakdown assistance: Canary Islands, Cyprus, Madeira, Malta.

Excluded countries and territories: Belarus, the Russian Federation, the Ukrainian regions annexed by the Russian Federation (annexation not recognised by Belgium): Crimea, Donetsk, Luhansk, Zaporijia, Kherson.

We can offer vehicle breakdown assistance in Europe in our annual travel assistance formulas (travel assistance and breakdown assistance) or in our Drive packages (breakdown assistance only).

No, rental cars cannot be covered for breakdown service by Redion. Most rental companies will be able, however, to offer you that option.

What we can offer you, through our VIP travel assistance, is a Car Damage Waiver (CDW).

Yes, it is possible to insure several vehicles under the same contract.

This will of course have an impact on the premium, depending on the assistance formula chosen.

When you can't continue your trip abroad because your car breaks down (or you have an accident), you have a mobility budget. You can find the amount in the General Conditions of your contract.

With this budget we can organise either a return home, or enable you to continue your journey.

We can provide you with a replacement car, a plane ticket, a taxi ride, one or more nights in a hotel, or a combination of these.

It all depends on the situation and your preferences.

If the chosen solution is a rental car, we will take care of arranging the rental using our preferential relationships with rental companies.

If you keep the same license plate, you don't have to take any action at all. Only if the license plate changes, it will have to be changed in your policy.

You can do this directly through your customer area, or you can call us on 02 541 91 91 during the working hours.

Yes, you can call on us as soon as your vehicle is immobilised following a breakdown or an accident, and thus also if you have a puncture, a flat battery, blocked doors, if you have misfuelled, etc...

Yes, you can call on us as soon as your vehicle is immobilised following a breakdown or an accident, and thus also if you have a puncture, a flat battery, blocked doors, if you have misfuelled, etc...

Breakdown assistance is available from your home.

However, there is a specific product (the "Annual with vehicle" contract) which only intervenes from a distance of 10km from your home (in the event of an accident, there is no limitation).

Please contact us on 02 541 91 91 if you would like us to adapt your contract.

Yes!

In all circumstances that your vehicle is immobilized, we will assist you.

Redion does not cover new commercial number plates ("Z-plates").

Only some older contracts containing this clause cover commercial number plates. (We are happy to help you with all your questions on 02 541 91 91)

Sure you can.

All assistance formulas or breakdown assistance formulas in which a car can be covered also apply to your motorcycle (> 125cc)

There is no difference in the premium.

We can protect all vehicles with a breakdown assistance up to 3.5 Ton MTM. We cannot offer a solution for a heavier vehicle (including the mobile home).

Absolutely.

Just select the  "Car" option and enter the number plate of the van on the following page.

yes, you can do that as a standard vehicle.

There is no age limit for vehicles, provided it is a private vehicle of less than 3.5 tonnes MTM.

In our vehicle assistance packages, there is no age limit for the covered vehicles.

However, in the case of repatriation from abroad following an accident, we check the current value of the car.
If the value is lower than the repatriation costs, we will offer to share the repatriation costs or cancel the repatriation.

This is possible but only if the driver is a Belgian resident and if the vehicle is mainly used in Belgium.

The maintenance of the vehicle must therefore be done in a Belgian garage.

Yes we do. For bicycles, we can offer you Bike assistance, a fully-fledged assistance formula for you and your (electric) bicycle.

If you choose the Mobility option in our annual travel assistance formulas, all beneficiaries in the contract are automatically insured for bicycle assistance in Belgium (and up to 30 km across the border).

Such assistance is also available for other light vehicles such as an electric bike, a pedelec, a scooter, a moped (less than 125cc), a hoverboard.

For motorised vehicles over 125cc, we offer the Motorbike assistance.

Our travel assistance cover covers you during your trip and in Morocco, depending on the option you choose: choose Morocco in temporary contracts or the World option in annual contracts.

Our vehicle technical assistance cover only covers Europe and therefore does not cover technical problems with the vehicle in Morocco.

If you have purchased the Thank You Belgium assistance online, you will automatically receive a voucher with which you can donate the assistance.

Simply contact us on 02 541 91 91 to allocate it to the person of your choice.