Coronavirus

Cancelling a trip can be a difficult and disappointing experience. However, there are situations where it may be necessary. Redion, a leading provider of travel insurance, lists the main reasons why trip cancellation is covered :

a health problem or disease an accident or immobilisation of the vehicle a few days before departure or on the day of departure the death of a loved one a cause related to professional life (dismissal, new job, cancelled holidays, replacement of a colleague, etc.) an administrative reason (examination, visa refusal, theft or loss of passport, summons, etc.).

If you have to cancel your trip for any of these reasons, be sure to check your travel insurance policy to see what coverage is available. Redion's cancellation policy is one of the most comprehensive in the industry. Take a look at our policies here.

Yes.

Covid-19 is a disease. Based on a medical certificate (positive PCR test), the insured can invoke the covered event providing for the cancellation of the trip due to illness.

No. 

The presence of an illness at the destination is not a covered event.

No.

A travel ban is not a covered event of travel cancellation insurance.

In any case, we recommend that policyholders contact their tour operator or travel agency to enquire about their conditions for cancelling, postponing or changing the trip. Please also refer to the website of the Belgian Ministry of Foreign Affairs.

In this case, the insured will have to undergo a PCR test. If the result of the test is positive, he/she will have to apply for a medical certificate that will allow him/her to activate the travel allowance.

Yes.

If you get ill abroad (including because of Covid-19), Redion will assist you and follow up your case based on the medical report of the attending doctor. We will reimburse medical expenses in accordance with the assistance formula you have subscribed to, after our doctor has examined your file. 
However, we must always act in accordance with the decisions and rules of the local authorities (such as those relating to the access of the territory or local medical care) and health regulations imposed by the competent authorities (e.g. a period of quarantine or isolation, tests, health protocols, etc).

If you travel to a country or region subject to a travel ban (imposed by local authorities or the Ministry of Foreign Affairs), you will not be eligible for medical assistance or intervention in the reimbursement of medical expenses. The same applies to non-essential travels when such trips are prohibited.  

You will need to contact your tour operator, carrier and/or accommodation provider to request cancellation, modification or postponement of the trip. Indeed, in the event of a negative travel advice and in accordance with the legislation, travel agents must allow their clients to cancel their trip free of charge if it is affected by exceptional circumstances (such as an epidemic). The same applies if you have to travel to an area without an epidemiological risk, but with a stopover in an area considered a risk by the local health authorities for the Covid-19.

For high-risk zones, only zones or areas for which the FPS Foreign Affairs has issued a negative travel advice regarding the Covid-19 at the time the trip is undertaken and on condition that this advice was issued after the date of the trip reservation are considered

No, epidemics and pandemics, as well as the lockdown of a country or territories resulting therefrom or an entry ban issued by the local authorities (e.g. by the United States of America), are not covered by the NoGo travel cancellation insurance of Redion Belgium.

We strongly advise you to contact your tour operator, your airline or your hotel in connection with a possible cancellation.

See also: ebola, corona, coronavirus COVID-19, zika

No, that's not the case.