At a glance
Why is home assistance useful? What solution does Redion's "House Assist" offer you?
Finding a tradesperson urgently? Not always easy!
How do you deal with a sudden, urgent problem at home?
Can you always fix the fault yourself, or call on your family, your friends, your network?
Do you always know a tradesperson who can come straight away?
In the most problematic and urgent cases, Redion's House Assist assistance can help you.
You're never immune to a problem
The months from October to April are traditionally the months with the most heating and water pipe problems: when it's cold, our systems run at full capacity, and persistent frost attacks unprotected water pipes.
However, at any time of year, you and your home can be faced with small or big problems.
Who do you usually call?
A survey carried out by Redion in 2009, before the launch of its assistance product House Assist, showed that 9 out of 10 Belgians are afraid of suddenly being faced with a heating or plumbing problem, an electrical problem or a lack of security at home (a broken or forced door or window).
To deal with this, most of them have a "network" (tradesperson, family member, friend…), while others handle it themselves. Unfortunately, though, calling on this personal network isn't always possible!
Redion's survey therefore showed that Belgians are particularly at a loss when they need to find a reliable service provider able to respond urgently to many household problems.
That's why Redion developed the House Assist assistance product.
The most common household problems
Based on the requests received and files opened year after year, here's the list of the most common problems related to the home and its occupants, and Redion's solution:
(*) based on the number of House Assist files opened since 2009: Very high > 20%, High 15 to 20%, Medium 10 to 14%, Low < 10%.
Is home assistance really useful?
In practice, House Assist has proven its usefulness, because with such a problem...
- you don't know who to call and don't want to look for "just anyone" online, or
- you know someone reliable who can help you (tradesperson, family, friend…) but they're not available, or...
- the problem seems more serious than expected and needs to be fixed urgently, or
- because of the damage or the breakdown, you can't stay in your home and need to be temporarily rehoused, or...
- you've put your property up for sale or rent and don't have time to deal with such problems, or...
- your home insurance doesn't provide for immediate intervention and/or an emergency solution, or...
- …
House Assist's triple guarantee
Redion therefore offers you home assistance made up of a triple guarantee:
- protection of the occupants and the home;
- putting you in touch with approved tradespeople for your small jobs;
- help and advice from a legal or administrative expert in the event of an incident at your home.
Moreover, this assistance covers repair, temporary fix and travel costs up to a maximum of €400, including €50 for spare parts!
Discover all the features and guarantees of House Assist by clicking here.
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