Mobile App: For Technical or Medical Help

At a glance

Redion's mobile app provides immediate help in the event of a technical problem or a request for medical assistance.

Redion has an interactive mobile assistance app.

Among other things, this app lets you

get quick help in the event of a technical vehicle problem and track the intervention,
immediately open a medical file in the event of illness or an accident abroad,
request assistance in the event of a problem at your home,
submit a reimbursement request,
manage the personal data of beneficiaries.

Thanks to this app, free on Google Play and the App Store (see below), Redion customers get quick help while staying constantly informed about the progress of their case.
The app also lets the user manage other formalities, such as submitting a reimbursement request or managing their personal data.

Redion's mobile app: how does it work?

When requesting vehicle breakdown assistance in Belgium or abroad, there's no more need to contact us by phone: with a single tap on your smartphone, your location is shared and the nearest available breakdown technician sets off immediately. You can then follow every step of the breakdown assistance on your smartphone, i.e. the assistance request, the waiting time until the technician arrives, and any repairs at the garage (if the vehicle can't be repaired on the spot).

If it's a medical problem abroad, the app lets you open a file immediately. Redion will contact you straight away to keep you informed of the progress of your request.

The same applies to a problem at your home: Redion will contact you straight away to keep you informed of the progress of your request.

An app for a fast and effective response

One of the great advantages of the app for a technical problem is how easy it is to use and the time it saves. You no longer necessarily need to call breakdown assistance in the event of a breakdown, since, if you wish, everything can go through the app: from reporting the breakdown to sending the relevant details (type of breakdown, vehicle, number of passengers, etc.) right up to the technician's arrival.

For a medical assistance request, automatically opening the file means the assistance centre immediately has your details, your location and initial information about your medical problem. The app therefore provides a real gain in efficiency.

For a problem at your home, a file is also opened immediately, and steps are taken to help you.

Also for tracking your case

The app also lets you submit a reimbursement request, access your personal data and the contractual details of the policies you've taken out, and update them. It lets you view all your assistance cases (past or ongoing) or your reimbursement requests.