General questions

The Temporary Digital product allows you to manage your contract, request your assistance and your reimbursements, and follow them only through the digital channels we provide. These include the mobile application e Redion Belgium', the Customer Area, and our FAQ which provides additional information.

Our application allows you to fully manage all the actions mentioned above, while the Customer Area only allows you to request reimbursements and manage your contract.

For this, you have two options:

Either via the application by clicking on your contract and then on 'See more' next to the 'Beneficiarie(s)' section. Then click on 'Modify' and update the information.

Or via the Customer Area by clicking on 'Show more' under your contract. Make the necessary updates in the Beneficiarie(s) and Vehicle(s) section.

Use our application, click on your contract and then on 'Modify' next to the 'Coverages' section. A page will be available after clicking on 'Start', offering you different types of modifications.

To do this, you have two options:

Either via the application by clicking on your contract and then on 'Documents'.

Or via the Customer Area by clicking on 'Show more' under your contract. A 'My documents' section will then be available. It includes all the documents you can download.

To do this, you have two options:

Either via your application by clicking on your contract, followed by 'Preferences'. A page will then be available, allowing you to adjust how you wish to be contacted and manage your newsletter subscription.

Or via the Customer Area. To manage your contact method preference, click on 'Show more' under your contract. A 'My preferences' section will then be available, allowing you to choose the desired communication mode. To manage your newsletter subscription, click on 'My profile' next to your name. A 'Newsletter' section will then be available, allowing you to manage your subscription.

To do this, you have two options:

Either via your application by clicking on your contract and then on 'Add to Wallet'.

Or via the Customer Area by clicking on 'Show more' under your contract. A 'My digital customer card' section will then be available.