Travel cancellation

Cancellation may occur up to the time of your scheduled departure.

If the cause of the cancellation is an event covered in the contract, you will be reimbursed in accordance with the guarantees provided by your cancellation insurance.

Please note: the cancellation contract cannot be activated once the trip has begun.

No, there is no franchise.

We will reimburse you the price of the cancelled trip up to the maximum amount provided in the subscribed cancellation insurance.

Yes.

Covid-19 is a disease. Based on a medical certificate (positive PCR test), the insured can invoke the covered event providing for the cancellation of the trip due to illness.

If the travel destination is in an area affected by the coronavirus epidemic and the journey takes place while the epidemic is in progress, the tour operator may cancel the journey.

He can suggest an equivalent alternative (e.g. a leisure voucher, a different destination or a different departure date). If you refuse the offered alternative, the tour operator must reimburse the customer.

If you are in the situation where you need to cancel your trip or stay, please inform the travel agency or tour operator first, as they usually provide a cancellation procedure.

You must therefore first cancel your trip with the tour operator(s) (Tour Operator, airline company, hotel, etc.).

If you have booked online, most booking websites also provide an online cancellation option.

If you have not booked via a tour operator, you must take the necessary steps to cancel the booking and request a refund from the party concerned (e.g. holiday home owner).

You can then submit a file to our company with the necessary documents (cancellation request, cancellation invoice, initial booking invoice, document confirming the reason for cancellation, etc.).

Yes, a make-up exam (second session) is a covered event. 

It must be a make-up exam at the end of the school or university year, which cannot be postponed and which the insured must take in the period between the day of departure and 30 days after the date of return from the trip.

No. 

The presence of an illness at the destination is not a covered event.

No.

A travel ban is not a covered event of travel cancellation insurance.

In any case, we recommend that policyholders contact their tour operator or travel agency to enquire about their conditions for cancelling, postponing or changing the trip. Please also refer to the website of the Belgian Ministry of Foreign Affairs.

In this case, the insured will have to undergo a PCR test. If the result of the test is positive, he/she will have to apply for a medical certificate that will allow him/her to activate the travel allowance.

If your airline cancels your flight, it will make the refund. 

In the case of a non-refundable ticket, you have the right to request reimbursement of the airport taxes.

We therefore advise you to contact your airline and request a refund.

No, epidemics and pandemics, as well as the lockdown of a country or territories resulting therefrom or an entry ban issued by the local authorities (e.g. by the United States of America), are not covered by the NoGo travel cancellation insurance of Redion Belgium.

We strongly advise you to contact your tour operator, your airline or your hotel in connection with a possible cancellation.

See also: ebola, corona, coronavirus COVID-19, zika

No, that's not the case.

European regulations impose certain obligations on European Union airlines. If you have booked with such an airline, you will need to contact your airline (or tour operator) to obtain a refund, modification or postponement of your trip.  

If you have booked with an airline that is not subject to European regulations, you will also need to contact the airline concerned to obtain a refund, modification or postponement of your trip.