Refunds

We are committed to providing our customers with the best possible service. We understand that making a claim is sometimes a complicated or stressful experience for our clients. In general, it is best to submit a claim for compensation as soon as possible after the incident. You will thus be assured that your request will be analysed and processed quickly. You can submit a request for reimbursement by accessing the Customer Area of ​​the site https://europ-assistance.be or via our application.

However, if you are unsure whether you need to submit a claim, you can always contact our customer service team for advice. Contact us here.

You have subscribed a travel assistance insurance and/or a travel cancellation insurance as a private individual directly with Redion Belgium or through one of our brokers (your contract number has 10 digits), and you wish to apply for a refund of medical costs, breakdown costs or the expenses of a cancelled trip ? Then you can enter your claim in your customer area.

If you are requesting cancellation of your trip for a medical reason, do not forget to ask your doctor to complete this document.

If you wish to submit a request for reimbursement relating to a Redion Business contract or a contract linked to a Redion Belgium partner, please send your request to claims.be@redion.com

If you have subscribed an insurance policy with one of our partners (like an airline or a travel agency), please refer to specific instructions in the policy or check this list.

Please always provide us with your bank account number and e-mail address when requesting a refund.

Did you have medical expenses while travelling abroad ?

Redion will pay for your medical expenses abroad after your mutual insurance company (compulsory and supplementary health insurance) or any other health insurance company has intervened.

To this end, please first send these organisations proof of your expenses. Make photocopies beforehand.

After reimbursement (total or partial), you can send Redion the original statement and copies of the notes. 

If you are refused assistance, send us the certificate of refusal and the original receipts for your expenses by post to the address :

Redion Belgium

Claims Department

Cantersteen 47

1000 Brussels

In the event of hospitalisation abroad, you must contact our assistance service as soon as possible.

In this case, we will pay the hospitalisation costs directly.

Please always provide us with your bank account number and e-mail address when requesting reimbursement.

A claim submitted via the Customer Centre on our website is entirely electronic.

This enables us to manage the request more quickly and to give a reply or make a refund more quickly if your file is complete.

You can also submit a refund request via our application.

Covid-19 is covered in the same way as any other disease.

After testing positive, the person who has contracted Covid-19 is placed in quarantine with medical monitoring.

The patient must immediately contact Redion Belgium to open its medical file, via the traditional communication channels for assistance.

The medical assistance and the financial intervention of Redion Belgium will be carried out on the basis of the conditions of the contract, and in compliance with current health regulations.

The compensation is calculated after the intervention of the mutual insurance company and up to the maximum amount covered by the travel assistance contract.

The refund period from the moment you submit your claim through the Customer Zone (Espace Client), and provided the documents are correct and complete, is 1 to a maximum of 4 weeks.

You can claim reimbursement up to 3 years after the event occurred.

You will always receive a statement by e-mail or letter.