The plastic customer cards are not valid as proof of insurance. They serve as a practical tool when travelling abroad to contact our assistance services.
For a new policy, it may take up to three weeks for the customer to receive their customer cards. We now send only two cards per policy.
The cards remain valid as long as the policy is active. Therefore, we do not send new cards upon policy renewal.
Our smartphone app is an even faster and more convenient way to contact our assistance team. If necessary, we can also locate the customer.
We send these cards only for annual assistance policies. They are not issued for temporary assistance policies or for Drive roadside assistance policies.
You can also provide your clients with our Practical Guide. It can be ordered directly via the Partner Area.