There are two ways to log in to the Customer area:
With your contract number and the policyholder's postal code. We then send you a one-time access code, by text message to the mobile number recorded on your contract, or failing that by e-mail to the address it holds.
With a Google, Facebook or Microsoft account. On your first login that account is not linked to any contract: we ask you to add one using its number and postal code, confirming the access code you receive. Your contracts then stay available at every login.
The access code replaces the password: there is no account to create and no password to remember.
Do you have a problem logging in?
No code can be sent to you? Your record probably holds neither a mobile number nor an e-mail address: here is what to do.
If you have a Business contract, it is not possible to use the Customer area, but you can contact our services during office hours on 02 541 91 91.
If you have taken out an assistance or cancellation insurance through one of our partners, please take a look here.
If it's another problem, we will be happy to help you on 02 541 91 91.