Can't find your answer?
Our advisers can help you by phone, by e-mail or from your customer area.
MovEasy
Transport
Get answers to the most frequently asked questions concerning transports with (MovEasy) including: NMBS tickets, Lijn tickets and a lot more.
11 questions
Previous tickets can be viewed in the History, under the Tickets section.
A de Lijn ticket cannot be ordered if the Mobility Budget amount is insufficient or time of the travel lies outside of the Mobility Budget period. It can also be that there was an error on the providers side and that is why the ticket couldn’t be issued. In any case, the reason for not issuing tickets will be displayed in the app.
Codes contain information which is crucial for ticket inspection.
De Lijn ticket is valid for 60 min.
To buy a ticket you have to tap on the circular plus button on the tab bar, then select de Lijn or NMBS and confirm your choice. When it comes to NMBS, you are asked to fill in journey and passenger details. After the confirmation, the chosen ticket should be redeemed from the provider's system and displayed inside of the app within a short period of time.
Right now it is only possible to buy a single ticket for de Lijn, which is valid for 60 min and costs 1.80 euro.
These are the tickets which were already purchased and paid for using the Mobility Budget and haven't expired yet.
Codes contain information which is crucial for ticket inspection.
An NMBS ticket cannot be ordered if the Mobility Budget amount is insufficient or time of the travel lies outside of the Mobility Budget period. It can also be that there was an error on the providers side and that is why the ticket couldn’t be issued. In any case, the reason for not issuing tickets will be displayed in the app.
Child tickets for NMBS are not supported at the moment
The 1st class tickets for NMBS are not supported.