Mobility budget

When you can't continue your trip abroad because your car breaks down (or you have an accident), you have a mobility budget. You can find the amount in the General Conditions of your contract.

With this budget we can organise either a return home, or enable you to continue your journey.

We can provide you with a replacement car, a plane ticket, a taxi ride, one or more nights in a hotel, or a combination of these.

It all depends on the situation and your preferences.

If the chosen solution is a rental car, we will take care of arranging the rental using our preferential relationships with rental companies.

Only as an alternative to a replacement car, in case of a breakdown or accident.

Mobility Budget is virtual money that you receive from Redion as an alternative to a replacement car. You can spend it on various travel alternatives during the period of the repair of your car.

Tickets for de Lijn, as well as for NMBS can be redeemed via the app. These two providers can also be expensed if tickets were paid for outside of the Mobility Budget app. MIVB/STIB and TEC tickets, as well as rides with Lime, Mobit, Uber and Taxis Verts can also be expensed.

Redion grants you a mobility budget as an alternative for a replacement car. If you enjoyed your travels so much that you used all of your budget before the end of the mobility period, we can only be glad that you enjoyed our services and as of that moment you can organise your future mobility yourself.

The Mobility Budget is assigned for a specific period. After this period, all remaining Expenses should be uploaded in the service. Once this is done or in case there were no unclaimed Expenses, the Mobility Budget will be summarised by the operator and the result will be sent to the customer. At the end, all remaining Expenses should be refunded and, if the customer needs to pay anything back to Redion, they are asked to do so using the invoice.

Your mobility budget is available during the mobility budget period. Once this period is over, the budget will not be accessible anymore.

Travelling outside of the Mobility Budget period is not possible.

The mobility budget is valid during the repair of your car with a maximum of days which is stipulated in the general conditions of your contract.