Expenditure

Expenses can have three different statuses: analysed (in this status an operator is analysing your request for this refund), accepted (your expense was accepted by the operator) and declined (your expense was declined by the operator). There are different reasons why the Expense might be refused; these reasons are also mentioned in the History under each Expense.

Tickets are all travel passes which can be bought via the Mobility Budget app, whereas Expenses are all passes which have to be purchased outside of the Mobility Budget app but are still eligible for a refund.

Ordering means that it is possible to order, receive and pay for a ticket or a ride inside the Mobility Budget service, whereas Adding the expense means that you can buy a ticket and pay it by yourself. By simply taking a picture of the bought ticket, you can ask for a refund through the app.

Previous expenses can be viewed in the History, under the Expenses section.

We try to give you as much choice as possible to apply for a refund with selected providers based on the delivered quality.

To buy a ticket you should tap on the circular plus button on the tab bar, then select de Lijn and confirm your choice. Within seconds, the ticket should be redeemed from de Lijn and displayed inside of the app.