General Questions

Currently, the map is under development and will be available in the next release.

You can contact Redion in case of emergency using this number +32 2 533 75 75.

Price of the ticket is generated based on journey details and obtained directly from the provider.

If you have no Internet connection, you can still open your tickets & travel with them. Unfortunately, it’s not possible to order new ones.

Budget couldn’t be loaded via the homepage and, therefore, the phone number had to be linked again with an active Mobility Budget.

Redion has already IBAN information of some customers. In such a case, the company asks for a confirmation whether the stored IBAN number is correct.

Language can be changed in the settings. Right now, the supported languages are: Dutch, French and English.

IBAN can be inserted in a secured form.

In the Settings (the right bottom button) you can always find our Tutorial and FAQ’s, where you can use search and easily find any answer.

These documents are always available in the Settings (the right bottom button).