Reimbursement

The refund can be declined due to a couple of reasons: budget is insufficient, ride took place outside of the Mobility Budget period, details in the attached file do not match the filled-in data, the attached file couldn’t be read or the type of ticket attached in the file couldn’t be accepted.

In order to refund you as fast as possible, we strongly recommend you to upload your remaining expenses as soon as possible after your mobility budget period expires and with a maximum of 7 days after the expiry date. If for any reason you were not able to upload all your expenses in due time, you can always contact the operator.

It takes a few days for the operator to accept or reject your expense. After that, it takes about 7 days for the money to be deposited in the specified bank account.

IBAN is needed for refunding the expenses connected with travels made outside of the Mobility Budget app.

File uploaded in the Expense flow should contain a ticket, a receipt or any other proof of journey with its details.