Requesting Medical Assistance from Redion

At a glance

How do you request medical assistance from Redion?

Are you a Redion member and facing a medical problem abroad?
How do you request medical assistance?

Who should you contact first?

In an emergency (in need of urgent medical help): always contact the local emergency services first. (The international emergency number is 112. This number works in all European Union countries).
For medical issues: always see a local doctor first, or, if needed, go to a local hospital.

Procedure to follow

Give the local treating doctor or local hospital your European Health Insurance Card.
Notify Redion as quickly as possible, preferably within 48 hours. Do this by calling +32 2 533 75 75 or using our app if you've downloaded it, or by clicking the button below: Give us: - your name, contract number, date of birth, address in Belgium; - your exact location as well as a (mobile) phone number where we can reach you; - if applicable, your GP's contact details in Belgium and who else should be notified; - in case of hospitalisation: the exact contact details of the hospital as well as the name of the doctor in charge of your case.

For outpatient care, always ask for a medical report addressed to our doctors.

For urgent medical care, Redion's doctor will contact their local counterpart(s) to decide whether a repatriation or a transfer to another hospital is appropriate.

Requesting reimbursement of medical costs

First send your documents to your health insurance fund.
Then send Redion the original statement from your health insurance fund, a copy of your invoices, and your account number.